Hospitality
Alongside its ancient tradition, hospitality is also a key industry in our country’s economic life. However, in the face of global competition, the record growth in tourism means we must keep up with modern challenges. To achieve this, we need to offer each guest a more pleasant and high-quality experience through the use of digital technologies.
What challenges must the modern hospitality sector address?
Rapid Technological Changes
Consumers quickly adopt technological innovations in hotels - digital booking, new payment methods, etc. This trend most adversely affects traditional hotels, isolating them from modern customers and additional revenue.
Increased Expectations
As travel becomes a global phenomenon, customer expectations are rising more or less equally worldwide. For many guests, the general comfort of hotels and a personalized experience should also include the simplicity provided by digital processes.
Lack of Personnel
Finding and retaining professionals is becoming increasingly difficult, which undoubtedly affects service quality and operational efficiency.